PRivacy notice
ONVU Learning is part of ONVU Technologies Group AG and are committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites.
1. Introduction
ONVU Technologies is committed to protecting your privacy. We take the security of your information very seriously. This notice outlines what data we capture about you, how we use it and how we protect it. By using our websites or other applications, services and products, you’re consenting to the information collection and uses described in this privacy notice.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how ONVU Technologies uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us – see section 12.
Our products and services are aimed at those aged 16 and over.
2. Who are ONVU Technologies?
ONVU Technologies AG [OVT] and its subsidiaries and affiliates deliver video and data-led technology solutions through annual investment in R&D, talent acquisition and partnerships, to enable our global partners and customers to make informed business choices across the surveillance, education and retail sectors.
For simplicity throughout this notice, ‘we’ and ‘us’ means ONVU Technologies AG and its subsidiaries and affiliates.
3. Information we collect from you
We will need to collect personal information from you in order to deliver services that you have requested or to give you the best possible experience when interacting with our services, applications or products.
The personal information we collect may include:
a. Contact information: if you express interest in our services or seek further information, request support, subscribe to our events by using website forms, telephone calls or through third party platforms we will process your information to supply you the information you have requested
b. Marketing information: If you subscribe to our marketing communications we automatically collect information about your usage about your device and usage of our emails and communications (for example, IP addresses or other identifiers) using cookies and other similar technologies
c. In person: If you are visiting our offices or visiting us at events, we may collect data about you such as name, company and address and other contact details and other personal identifiers through scanning badges or in some cases images and video footage
d. Use of our website or emails: if you use and interact with our website, applications and in some cases, third parties, we automatically collect usage data
e. Use of our products and services: if you express interest in or use our products or submit service requests, we may collect personal identifiers as well as usage data from you in order to provide you the information or service you have requested
f. Financial information: if you make purchases from us we may ask you for financial and billing information such as billing name and address, credit card or bank account information
g. Recruitment information: if you contact us either directly or through a third party to seek employment, we will process your data for the purposes of assessing your suitability for the role.
h. Third parties: we may collect personal data through third parties where you have voluntarily provided the information, such as social media
In addition to the processing outlined above, we may process your personal data where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely in order to protect the assertion of our legal rights, your legal rights and the legal rights of others. We may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction and/or fulfil the desired business transaction. Please also refer to section 5.
4. How we use your data
a. Services & Transactions:
We use your personal information to deliver services or carry out transactions you have requested, such as providing information on ONVU products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so forth. In order to offer you a more consistent experience in your interactions with ONVU, information collected by our websites may be combined with information we collect by other means.
b. Improvement of and use of certain product sets:
Within certain products the function of those products is to record images/ video of the customers working environment. This information is integral to the product offering, primarily being used by our customer and may be used by us to further improve the specification and performance of the products.
c. Website Improvement:
We may use your personal information to improve our websites and related ONVU products or services, or to make our websites easier to use by eliminating the need
for you to repeatedly enter the same information or by customizing our websites to your particular preference or interests.
d. Communications:
We may use your personal information to inform you of products or services available. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. You can unsubscribe at any time through the link at the bottom of our marketing emails or by contacting us directly.
e. Disclosure in Public Areas:
You should also be aware that when any personal information, or any other information or notice voluntarily made or disclosed by you in a chat room or on social media , it can be collected and used by third parties and may result in unsolicited message from third parties. Such activities are beyond our control and this policy does not apply to such information. If you do not want any comments you make or information you provide to be viewed by third parties, do not submit such information in any public area of an ONVU website.
5. Lawful basis for data processing
The legal basis for collecting and using your personal data will depend on the information collected and the purpose, but in general;
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the group to law enforcement such as disclosing data through a court order.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your history to send you or make available tailored offers.
With your consent, or when you purchase from us and do not choose to opt out from receiving our emails we will use your personal data, preferences and details of your transactions to keep you informed by email, telephone etc about relevant products and services including tailored special offers, promotions, events, competitions and so on.
We may also use your data through contractual necessity for example to fulfil an order placed with us. We may also share this data with third parties such as couriers to fulfill out contractual obligation.
6. Sharing your information
We never sell your personal information to any third party.
We use third party services to provide services on our behalf and may need to share your information to provide information, products or services to you. These can include IT and systems administration, research and analytics, marketing, customer support and service, hosting and credit card processing.
7. International transfer of personal data
We’re based in the UK and use suppliers from many parts of the world to provide our applications and services to you. To allow us to run our business on this basis, the information we collect may on occasion be transferred to, stored and used at premises in other countries including the United States of America. We are committed to data protection and ensuring the security of your data, regardless of its location around the world.
This Privacy Notice shall be provided in English. Should there be any conflict in the meanings between the English and a translated version, the English version shall prevail.
8. How we protect your information
We use appropriate procedures and technical security measures to safeguard your information. We use secure means to communicate with you where appropriate, as well as to transfer data between systems, such as HTTPS and other security and encryption protocols. We use appropriate security measures to prevent your personal data from being accessed in an unauthorised manner, such as multi-factor authentication and our adherence to the principle of least privilege.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know so that we may fulfil our obligations to you. They will only process your personal data at our instruction and are subject to a duty of confidentiality, included but not limited to a data processing agreement.
We require that all suppliers of software used to process your personal data have equivalent security measures in place.
9. Cookies
We use cookies and other tracking tools to improve your experience of our website, applications and services. Details of how we use cookies can be found in our Cookie Policy.
10. Your rights over your personal data
Under applicable data protection law, you have rights relating to the processing of your personal information including:
a. Your right of access – You have the right to ask us for copies of your personal information.
b. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
c. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
d. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
e. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
f. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances .
11. Changes to this privacy notice
We will update this Privacy Notice from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we do, we will insert the latest date at the top of this notice. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you directly, or where required under applicable law and feasible, seek your consent to these changes.
We encourage you to periodically review this Privacy Notice to stay informed about our collection, processing and sharing of your Personal Data.
12. Who to contact
If you have any questions about this notice or wish to contact us about your data, you can contact us in the following ways:
Email: compliance@onvutech.com
Telephone: +44 (0)207 371 6640
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. You can access them here www.ico.org.uk/make-a-complaint (please note we can’t be responsible for the content of external websites)
You can also contact them by calling 0303 123 1113.
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
13. How long we keep your data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary and for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
